Real questions,
straight answers.

Three monthly plans:

• Basic (£15/mo) — boiler service plus unlimited boiler breakdown callouts.
• Standard (£25/mo) — adds the central heating system and controls.
• Premium (£35/mo) — adds gas supply pipe, internal taps, toilets, drains, and a boiler replacement contribution.

All plans include parts and labour with no excess fees. Landlord versions are £5/month cheaper.

Yes — all plans have a 12-month minimum term. There's a 14-day cooling-off period at the start with a full money-back guarantee. After 14 days, cancelling early means paying out the remaining months on your contract.

None. The monthly price is the only price. No callout fees, no excess per repair, no separate labour bill. Parts are included for any system covered by your plan.

Cover starts 14 days after sign-up. The two-week wait is what allows us to keep prices low — without it, people would only sign up once the boiler was already broken. Your initial inspection visit is booked in the first week so the boiler is checked and ready before cover begins.

Yes — up or down at any time. Upgrades take effect immediately and the price difference is prorated. Downgrades start from the next billing cycle.

Basic covers the boiler only:

• Annual boiler service
• Boiler breakdown cover (parts & labour)
• Unlimited callouts for boiler faults
• 24/7 emergency helpline

It doesn't cover central heating pipework, radiators, controls, plumbing or drains. Standard or Premium add those.

Yes. For any system covered by your plan, both parts and labour are included at no extra cost. We use manufacturer-genuine parts where the warranty requires it. No cap on the number of callouts per year.

Plans don't cover:

• Pre-existing faults known at sign-up (unless declared and assessed)
• Damage caused by misuse, neglect, or third-party modifications
• Cosmetic repairs or redecorating after a repair
• External pipework (unless on Premium)
• Full boiler replacement (Premium has a contribution)

We're upfront about what's covered before any work starts.

Premium includes a replacement contribution if your boiler is beyond economic repair. The exact amount depends on the age and model of your boiler — we agree it at sign-up so there are no surprises later. Most replacements still involve some additional cost.

We don't refuse cover based on age alone. Boilers over 15 years are subject to an initial inspection — fair on both sides, and saves us all from arguments later. Call us with the make and model and we'll usually advise straight away.

For emergencies (no heating, no hot water, suspected gas leak) we aim for the same day — typically 2–4 hours during work hours. Non-urgent repairs are usually within 24–48 hours. Bradford is fastest because we're based here; outlying parts of West Yorkshire are slightly slower.

The things that need an immediate response:

• Gas leak or smell of gas
• Carbon monoxide alarm activation
• Total loss of heating in cold weather
• Total loss of hot water
• Burst pipe or major leak

If you smell gas, call the National Gas Emergency Service on 0800 111 999 first, then us.

Yes — common boiler and heating parts always. That's why our first-visit fix rate is 98%. Less common parts are sourced and fitted within 24–48 hours.

Yes — one-off repairs, services and installations at fair fixed prices. Call 01274 056124 with the issue and we'll quote up front. No pressure to take a plan after.

All major UK brands: Worcester Bosch, Vaillant, Baxi, Ideal, Glow-worm, Viessmann, Potterton, Alpha, Ariston. If you're unsure, ask.

Yes — every engineer is individually Gas Safe registered (it's the legal requirement for gas work in the UK). Ask to see the ID card on arrival; you can verify it on gassaferegister.co.uk.

A CP12 (CORGI Proforma 12) is the official record issued after a Gas Safe engineer has inspected all gas appliances in a property. It confirms appliances are safe and lists any advisories. Recommended for homeowners; legally required for landlords with tenanted property.

A gas safety check (CP12) confirms appliances are operating safely — combustion, flue, pressure, safety devices — and produces a certificate. A boiler service goes further: cleaning components, checking the heat exchanger, replacing seals and filters, optimising efficiency. Our plans include a combined annual visit.

Once they've attended and you're safe, call us on 01274 056124 for any repair work needed.

Annually. Regular servicing keeps it efficient (saves on bills), extends its life, keeps the manufacturer warranty valid, and most importantly keeps the home safe. All our plans include the annual service.

Monthly Direct Debit. We can also arrange annual upfront payment which saves about 10% versus paying monthly. You'll get a confirmation each month.

Call 01274 056124 or email us. Cancel within the first 14 days for a full refund. After 14 days, cancelling early means paying out the remaining months on your 12-month contract.

Tell us when you move and we'll transfer the plan to the new address — assuming we cover the new area, no transfer fee. If we don't cover it, we cancel and refund the remaining months in full.

• Phone: 01274 056124 — 24/7 for emergencies
• Email: msgasservices786@gmail.com
• WhatsApp: via the green button on any page