Privacy & Cookie Policy.

When you contact us through our website forms, by phone, or by email, we may collect the following personal information:

• Your name
• Phone number
• Email address
• Property address (for cover plans and callouts)

This information is provided voluntarily by you when you submit a form or make an enquiry.

We use the information you provide to:

• Respond to your enquiries and provide quotes
• Manage your cover plan and account
• Send service-related communications such as appointment confirmations and reminders
• Issue invoices, certificates and gas safety records

We will never use your data for unsolicited marketing without your explicit consent.

Your personal data is stored securely and handled with care. We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

We do not share your personal data with third parties except where strictly necessary for the delivery of our services — for example, with a parts supplier to arrange a repair at your property. We will never sell your data to anyone.

Our website uses minimal cookies that are essential for the site to function correctly. These cookies do not collect personal data or track your browsing activity.

We do not use any tracking cookies, advertising cookies, or third-party analytics cookies. Your privacy is important to us, and we believe in keeping things simple.

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to update or correct any inaccurate information.
• Deletion — request that we delete your personal data where there is no compelling reason for us to continue holding it.
• Objection — object to the way we process your data.

To exercise any of these rights, get in touch using the contact details below. We will respond within 30 days.

If you have any questions about this privacy policy or wish to exercise your data rights, you can reach us at: